Frequently asked questions
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WHEN WOULD I NEED TO USE YOUR SERVICES?
Anytime blood, bodily fluids, or hazardous waste are left behind, a cleanup is necessary. After traumatic events like unattended deaths, suicides, and homicides, a professional remediation company can help you manage the situation and ensure that the affected areas are cleaned and disinfected properly.
WILL MY HOMEOWNERS INSURANCE COVER THIS?
Every situation is unique and while we cannot make any guarantees regarding your residential homeowners insurance coverage, in most circumstances, it does cover our services. If there is coverage, we will guide you through the claims process. We work with your insurance carrier directly to settle the claim and resolve payment. You will only be responsible for your deductible. If you do not have insurance, we have a variety of payment options and assistance programs.
WHAT IS INVOLVED IN THE CLEANUP PROCESS? HOW DO YOU VERIFY THAT THE AREA IS CLEAN?
Unlike standard house or business cleaning, biohazard cleanup is a service that requires industry expertise, specialized equipment, and appropriate certifications. To verify that the affected areas are free of pathogens, we use ATP tests, which measures cell activity, including bloodborne pathogens. Only when the test registers zero RLU (registered light units) are we satisfied with the level of clean. This test adds technology, measurability, and accountability to our biohazard remediation process.